Lunch & Learn: High-Tech, High-Touch — Keeping Multifamily Personal in the Age of AI

Join us for a Lunch & Learn designed especially for office and administrative onsite teams. Multifamily has always been a people-first business, but today’s residents expect both high-tech convenience and genuine human connection.

This interactive session will be facilitated by Krissy Fett with Apartments.com/CoStar, who will guide the discussion on how to keep personal connections strong while using AI and digital tools to work smarter. We’ll explore where technology helps, where it can become a barrier, and how to make sure the human touch always comes first.

Attendees will learn practical ways to use AI for everyday tasks—such as lead follow-up, email drafting, review responses, social content, and organization—while protecting empathy, authenticity, and relationship-building with prospects and residents.

This session is geared toward office staff, including leasing professionals, assistant managers, community managers, and anyone who communicates with residents or prospects.